Support Agreements & Service Accounts
Level 1 Support Agreement
• 4 hour response
• Telephone Support
• Remote Support
• A nominal monthly Support Charge applies
Level 2 Support Agreement
• 8 hour response
• Telephone Support
• Remote Support
• A nominal monthly Support Charge applies
Ad-hoc Service
• No guaranteed response time
• No Telephone Support
• No Remote Support
• No Monthly fees
Labour Rates explained
Support Agreement with Service Account
As a Support Agreement customer you will be offered the opportunity to open Service Account. The Service Account is a Debit Account. Any monies deposited in the service account can be used for service and support from Invicta IT Solutions.
As a Service Account Customer you will benefit from a substantial discount on our labour.
Support Agreement only
As a Support Agreement customer you will receive a discount on our labour.
Add on Services
Unlimited Telephone & Remote Support
This additional service is an optional extra on Level 1 & 2 Support Agreements giving your company unlimited telephone and remote support.
24/7 Server Monitoring
This additional service is recommended to everybody for complete peace of mind with constant monitoring of your server including:
• Back up
• Antivirus
• TCP/IP
• Services
• Disk Space
• Website
• Exchange size
• Disk Growth
• Critical checks
• Network Monitoring
The Daily Health Check spots problems and reports them to our engineers enabling a pro-active response to resolve problems before they cause costly downtime.
For more information, please contact us on 01227 450791